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"They are good at answering questions and getting the answers that I needed. Thanks! (I used to do customer service like that years ago) They are definitely good and have friendly attitudes." - Annette Flanagan
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COVID-19

Eldorado Spring Water's Preparedness & Response

March 16, 2020

Dear Valued Customer,

During this time of heightened awareness regarding the spread of COVID-19, we at Eldorado are reaching out to let you know that we care deeply about continuing to supply our community with the very best natural spring water.

Preparedness & Response

We have a senior task force managing our response and working to address immediate needs.  The team is closely monitoring the situation and developing action plans for our employees, our customers and our community needs, utilizing resources like the Centers for Disease Control (CDC) and the World Health Organization (WHO).

 

Health & Safety

Keeping our employees, our customers and our community safe is our top priority.  We are continually reinforcing the CDC guidelines.  We have directed all employees not to report to work if they have symptoms that are consistent with the CDC guidelines and to seek medical help.  We have implemented an additional sick policy to help employees with time off during this unique time.  We have also implemented enhanced cleaning and sanitation procedures.  We are limiting non-essential visitors to our office and manufacturing facility for at least the next month.  And, we are encouraging social distancing whenever possible.

We are regulated as a food product by the FDA and also undergo additional third party safety audits that enable us to engage in top-notch manufacturing practices and product quality.  We always take all necessary precautionary measures to sterilize our bottles as they come back to our facility.  Our sanitation process reaches 140 degrees F and the bottles are further sterilized through an ozone process.  Our brand new state of the art bottling facility ensures that our bottles are filled and capped with no human contact.

In order to keep the physical contact between our drivers and customers to a minimum, we are enacting the following procedures immediately for the time being.

 

Residential Customers

We have instructed our drivers to no longer enter your home for delivery.  Please leave your empty bottles out the evening before your delivery, or early the morning of, and we will pick-up and deliver to your porch/front door.

 

Business Customers

We have instructed our delivery staff to practice social distancing and to keep interactions to a minimum.  If you would prefer to have our drivers leave your deliveries outside or to a location with less traffic, or if your business will be closed temporarily, kindly give us a call at 303-604-3000 or email customerservice@eldoradosprings.com with these instructions.

Please note that we are currently experiencing a high volume of both phone calls and emails.  We ask for your patience as we work diligently to respond to each and every person in a timely manner.

 

Thank You

 Thank you for your trust and giving us the opportunity to continue to serve you.  As the situation continues to develop and shift from day-to-day, please be assured that our top priorities are the health and safety of our employees, our customers and our community. 

We will post any updates to our website, www.eldoradosprings.com

We wish you all good health and well-being.

Sincerely, the Eldorado ownership team,

Doug Larson
CEO & Co-founder
Jeremy Martin
EVP & Co-founder

Cathy Shoenfeld
CFO

Kate Janssen-Krejsa
CBDO

              

  
Eldorado Water Corporate Office

Leadership Team

Our skilled leadership team acts as both business professionals and environmental stewards. Our "Guardianship of the Spring" and love of family and community drives our heart-felt values of Excellence, Well-Being, Teamwork, Trust and Profitability.

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